1. Document Information
This document complies with RFC 2350.
1.1. Date of Last Update
This is version 1.1 as of October 1, 2016.
1.2. Distribution List for Notifications
This profile is kept up-to-date in the location specified in section 1.3.
E-mail notification of updates are sent to SUNET CERT management and investigators.
Please send any questions about updates to the SUNET CERT team e-mail address: firstname.lastname@example.org.
1.3. Locations where this Document May Be Found
The current version of this profile is always available at https://www.sunet.se/sunet-cert-rfc-2350-profile/
2. Contact Information
2.1. Name of the Team
Full name: SUNET CERT Computer Emergency Response Team.
Short name: SUNET CERT
2.2.1 Mail address
Tulegatan 11, 3tr
S-113 53 Stockholm, Sweden
2.2.2 Visiting address
Tulegatan 11, 3tr
2.3. Time Zone
Central European Time, CET, UTC+1
Central European Summer Time, CEST, UTC+2 in summer time (last Sunday of March to last Sunday of October)
2.4. Telephone Number
SUNET CERT telephone number: +46 8 20 78 60
2.5. Facsimile Number
SUNET CERT facsimile number: +46 8 20 78 66
2.6. Other Telecommunication
2.7. Electronic Mail Address
Please send incident reports that relate to SUNET, including copyright issues, spam and abuse to email@example.com. Non-incident related mail should be addressed to firstname.lastname@example.org.
2.8. Public Keys and Encryption Information
Please encrypt any sensitive e-mail with the SUNET CERT PGP key with:
PGP keyid 0x3ACFD1F0 and PGP fingerprint 9CBF AF18 D1E1 AF31 76E7 4C3E 2F23 CB19 3ACF D1F0
and send it to email@example.com.
Please sign messages using a key that is verifiable using the public keyservers. Because all SUNET CERT investigators can read mail encrypted with the firstname.lastname@example.org key, individuals can use it if they cannot find a key for a specific SUNET CERT team member.
We also have an offline key that is normally used only to certify other keys, but can also be used for extra sensitive material. Since it is an offline key, communication using this key will be much slower. You can find the Offline Key here with:
PGP keyid 0xE35E6FCA and PGP fingerprint 67B0 8D73 6BBE 61EA 8D42 D842 B1FC B4D5 E35E 6FCA
2.9. Team Members
No public information is provided about SUNET CERT team members.
2.10. Other Information
Further information about the SUNET CERT can be found at http://www.sunet.se/cert.
SUNET CERT is listed by the Trusted Introducer (TI) for CERTs in Europe and has been registred as ”TI Accredidited CERT” since 14 May 2002; see https://www.trusted-introducer.org/teams/sunet-cert.html for details. SUNET CERT is a member of Forum for Incident Response and Security Teams (FIRST); see http://www.first.org/members/teams/sunet-cert for details.
2.11. Points of Customer Contact
The preferred method for contacting SUNET CERT is e-mail.
- For general inquiries, please send e-mail to: email@example.com.
- For abuse or security issues, please use firstname.lastname@example.org.
- For network, server, or service issues, please use email@example.com.
- In an emergency, contact SUNET CERT on +46 8 20 78 60.
SUNET CERT’s hours of operation are generally restricted to regular business hours, or 08:00 to 17:00 Monday to Friday except public holidays.
3.1. Mission Statement
The SUNET CERT mission is to coordinate and inform about IT-security related issues for all SUNET’s customers.
It’s also the mission for SUNET CERT to monitor that all organisations are acting in compliance with the SUNET IT-security policy.
SUNET customers which connected with SUNET. The corresponding AS-numbers are:
AS1653 and sub-AS (2831-2835,2837-2846,5601,8748, 8973,9088,12381,12384,15980,16251)
3.3. Sponsoring Organisation / Affiliation
SUNET CERT operates with the authority delegated by SUNET.
SUNET CERT operates under the auspices of the SUNET members and the supervision of the SUNET management.
Should circumstances warrant it, the SUNET CERT will appeal to the NORDUNET NOC excert its authority.
4.1. Types of Incidents and Level of Support
All incidents are considered normal priority.
4.2. Co-operation, Interaction, and Disclosure of Information
All incoming information is handled confidentially by SUNET CERT and in accordance with Swedish Law.
When reporting an incident of sensitive nature, please state so explicitly by using an appropriate label in the Subject field (for example, SENSITIVE, EMERGENCY, etc.) and if possible, use encryption as well.
SUNET CERT supports the Information Sharing Traffic Light Protocol (ISTLP; see https://www.trusted-introducer.org/links/ISTLP-v1.1-approved.pdf); information that arrives with the tags WHITE, GREEN, AMBER, or RED will be handled appropriately.
4.3. Communication and Authentication
See section 2.8; usage of PGP in all cases where sensitive information is involved is highly recommended.
5.1. Incident Response (Triage, Coordination, and Resolution)
SUNET CERT can assist system administrators in handling the technical and organizational aspects of computer security incidents.
6. Incident Reporting Forms
Not available; please report using e-mail. When reporting an incident of sensitive nature use encrypted e-mail.